1.
Introduction
Welcome to The H Portal One Person Company L.L.C. This website TheH.ae is maintained by The H Portal One Person Company L.L.C. These are the terms and conditions governing your
access to and use of the website TheH.ae and its related sub-domains, sites,
services and tools (the "Site"). By accepting these terms and
conditions (including the linked information herein), and by using the Site,
you represent that you agree to comply with these terms and conditions with
TheH.ae ("we", "us" or "TheH.ae") in relation to
your use of the Site (the "User Agreement"). This User Agreement is
effective upon acceptance. If you do not agree to be bound by this User
Agreement please do not access, register with or use this Site.
Before you may become or continue as a member of the Site, you must read,
agree with and accept this User Agreement and The H Portal One Person Company L.L.C's Privacy Policy (the
"Privacy Policy"). You should read this User Agreement and the
Privacy Policy and access and read all further linked information referred to
in this User Agreement, as such information contains further terms and
conditions that apply to you as a user of TheH.ae. Such linked information
including but not limited to the Privacy Policy is hereby incorporated by
reference into this User Agreement.
Be aware that United Arab of Emirates is our country of domicile when we
mentioned the government law or the word “law" we refer to the local
law.
The Website
Policies and Terms & Conditions may be changed or updated occasionally to meet
the requirements and standards. We would encourage you to check the Site
regularly for the announcement of any updates in our Policies and Terms &
Conditions. The revised version will be effective at the time we post it.
2. Eligibility
for Membership
TheH.ae wishes to ensure that its members are able to form legally binding
contracts and further that minors do not purchase unsuitable content. Therefore
membership of the Site is not available to persons under the age of 18 years.
You represent that you are 18 years of age or over the age of 18 years before
you become a member of the Site. Without prejudice to any other rights and
remedies of TheH.ae under this User Agreement or at law, TheH.ae reserves the
right to limit or withdraw access to the Site or the membership of any person
if TheH.ae believes that person is under the age of 18 years. The Site is not
available to persons whose membership has been suspended or withdrawn by
TheH.ae. Further, if you are registering as a business entity, you represent
that you have the authority to bind that entity to this User Agreement and that
you and the business entity will comply with all applicable laws relating to
online trading. No person or business entity may register as a member of the
Site more than once.
3. Your
Account and Registration Obligations
When you
register as a member of the Site you have been or will be required to provide
certain information and register a username and password for use on this Site.
On becoming a
member of the Site, you agree:
• You are
responsible for maintaining the confidentiality of, and restricting access to
and use of, your account and password, and accept responsibility for all
activities that occur under your account and password. You agree to immediately
notify TheH.ae of any unauthorised use of your password or account or any other
breach of security. In no event will TheH.ae be liable for any direct, indirect
or consequential loss or loss of profits, goodwill or damage whatsoever
resulting from the disclosure of your username and/or password. You may not use
another person's account at any time, without the express permission of the
account holder. You agree to reimburse TheH.ae for any improper, unauthorised
or illegal use of your account by you or by any person obtaining access to the
Site, services or otherwise by using your designated username and password,
whether or not you authorised such access.
• You will
provide true, accurate, current and complete information about yourself as
prompted by TheH.ae's registration form (the "Registration Data").
• You will not
include:
(i) any of
your contact details, including but not limited to email addresses, telephone
numbers or other personal details; or (ii) the word "TheH" in your
registration user ID.
• Your store
name shall not include the word "TheH".
• You will
treat any other member's information provided to you (in accordance with these
terms of use and the information on the Site) by TheH.ae or any other user as
confidential.
• You will
maintain and promptly update the Registration Data to keep it true, accurate,
current and complete. If you provide any information that is untrue,
inaccurate, not current or incomplete or if TheH.ae has reasonable grounds to
suspect that such information is untrue, inaccurate, not current or incomplete,
or not in accordance with this User Agreement, without prejudice to any other
rights and remedies of TheH.ae under this User Agreement or at law, TheH.ae has
the right to indefinitely suspend, limit or withdraw your access to the Site
and/or your membership of the Site.
TheH.ae may (in its sole discretion and at any time), make any inquiries
it considers necessary (whether directly or through a third party), and request
that you provide it with further information or documentation, including
without limitation to verify your identity and/or ownership of your financial
instruments. Without limiting the foregoing, if you are a business entity or
registered on behalf of a business entity such information or documentation may
include your trade license, other incorporation documents and/or documentation
showing any person's authority to act on your behalf. You agree to provide any
information and/or documentation to TheH.ae upon such requests. You acknowledge
and agree that if you do not, TheH.ae without liability may limit, suspend or
withdraw your access to the Site and/or your membership of the Site. We also
reserve the right to cancel unconfirmed / unverified accounts or accounts that
have been inactive for a long time.
4. Electronic
Communications
You agree that we may communicate with you by email or by posting notices
on the Site. You agree that all agreements, notices, disclosures and other
communications that we provide to you electronically satisfy any legal
requirement that such communications be in writing. TheH.ae requires your
agreement during the registration process to send you promotional emails to let
you know about any new changes, features or promotional activities added to the
Site. If, at any time, you decide that you do not wish to receive promotional
emails, you can opt out of receiving such promotional emails by clicking on the
link at the bottom of any promotional email.
5. Amendments
to this User Agreement
You acknowledge and agree that TheH.ae shall endeavor to give you notice
for any amendment to this User Agreement that materially increases your
obligations or decreases your rights under the User Agreement
("Substantial Amendment") in accordance with the terms of this User
Agreement. You acknowledge and agree that TheH.ae at its sole discretion and
without liability may make amendments that are not Substantial Amendments
without your further specific agreement at any time with immediate effect by
posting a notice of the amendment on the Site.
6.Fees and
Services
TheH.ae is not an auction house nor a bank, and does not offer auction or
banking services. The Site is an online platform allowing for the sale and
purchase of items between end-user sellers and buyers.
Membership on the Site is free. TheH.ae does not charge any fee for
browsing, bidding and buying listed items on the Site. TheH.ae charges
transaction fees to all sellers when their item is successfully sold on the
Site, listing fees for classifieds and special listing fees to sellers who use
the special listing feature for listing their items.
Sellers must pay all fees due and payable to TheH.ae after a successful
sale and in the case that a buyer does not complete the transaction, the seller
may seek a refund of the relevant transaction fees from TheH.ae by submitting
an online no-sale claim. Visa or MasterCard debit and credit cards in AED will
be accepted for payment. Be informed that the cardholder must retain a copy of
transaction records and Merchant policies and rules.
Before you list an item for sale through the Site, we request you to
review the fees that you will be charged based on our Fees & Credit Policy
which we may amend from time to time with immediate effect by posting the
changes on the Site.
TheH.ae may choose to temporarily change the fees for our services for
promotional events (for example, free shipping days) or new services, and such
temporary changes are effective in accordance with their terms when we post
them on the Site.
Unless otherwise stated, all fees shall be quoted in your country's
currency. You must pay all fees payable to TheH.ae (and any applicable taxes or
charges) within 30 days of the date of any invoice to you from TheH.ae with a
valid payment method as set out in our Fees & Credit Policy.
In case of non-payment of fees and/or any applicable taxes and charges by
you to TheH.ae, without prejudice to any other rights and remedies of TheH.ae
under this User Agreement or at law, TheH.ae without liability reserves the
right to:
• issue you
with a warning regarding the non-payment in question.
• temporarily
or indefinitely suspend, limit or withdraw your access to the Site and/or your
membership, if you fail to make the outstanding payment within 7 calendar days
of TheH.ae issuing a warning to you.
• TheH.ae also
reserves the right to take any necessary steps including legal action in case
of non-payment of fees by you to TheH.ae
• for accounts
over 30 days past due, deduct the amount owed from your account balance (and
you acknowledge and agree to TheH.ae doing so in these circumstances) and
confirm the same to you by email.
• deduct from
your Account
• invoice you
for a fixed late payment fee (as set out in our Fees and Credit Policy from
time to time).
• take any
steps TheH.ae considers necessary including without limitation legal action for
recovery of the outstanding fees and/or any applicable taxes and charges.
7. Your
Information
You grant TheH.ae a non-exclusive, worldwide, perpetual, irrevocable,
royalty-free, sub-licensable (through multiple tiers) right to use any
information or material, personal or otherwise, that you provide to us or other
users of the Site and/or post on the Site in the registration, bidding, buying,
listing or selling process, in the feedback area or through any e-mail or by
way of any other feature or use of the Site (the "Information") for
the purposes of operating and promoting the Site in accordance with this User
Agreement and the Privacy Policy . You are solely responsible for the
Information, and we act as a passive conduit for your online distribution and
publication of the Information
8. Payment Confirmation
Once the order is placed the payment confirmation is sent via email within 24hrs, in case if you don't receive, may contact us via email (info@theh.ae) or whatsapp +971 55 351 0824
9. economic sanctions
Except as specifically authorized or permitted by OFAC and other
applicable sanctions regulations, The H Portal One Person Company L.L.C
customers must ensure that none of their investments, services, goods or trade
involving sanctioned persons, countries or regions are sent to or processed
through The H Portal One Person Company L.L.C, or are funded or otherwise
facilitated by financing provided by The H Portal One Person Company L.L.C. The
H Portal One Person Company L.L.C will take appropriate action, including
potentially blocking (i.e., freezing) or rejecting funds, with respect to
transactions that appear to violate applicable sanctions.
Return & Full Refunds
If you are not
happy with your order or you change your mind we do offer a
refund. Refunds will be done only through the Original Mode of
Payment.
You can return
the product you have bought if the product is with:
‘Retail
Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal
can be returned.
You have 7
days to make a returned request after your order has been delivered.
Please note that if the product is in a good condition and as it described on the website; the customer will have to pay for the shipping fees. But If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
- Click go to
‘My Account’ in the tab bar, Click on ‘My Returns’
- Fill in your
address, and reason for return and all the needed information.
- Our courier
will collect the items from you within 2 days
Once the item
is picked up, we will refund the amount within 72 hours.
Cancel the Orders:
Customer can
cancel their order within 3 hours. If you order and change your mind just
call us on +971 (4) 2211-162 to cancel your order. We will process the
refund along with any shipping fees applied. refunds will be made back to
the payment solution used initially by the customer. It will take up to 45 days
for the refund transfer to be completed.