Introduction
Our privacy policy describes the ways
in which we collect, store, use and protect your personal information and it is
important for you to review this privacy policy.
By "personal information" we
mean information that can be associated with a specific person and can be used
to identify that person.
We do not consider anonymized information to constitute personal information as it cannot be used to identify a specific person. We collect personal information from you when you use The H Portal One Person Company L.L.C or its related websites and services ("Site") (including, without limitation, when you buy and sell items or participate in auctions or when you telephone or email our customer support team).
By providing us with your personal
information you expressly consent to us processing your personal information in
accordance with the terms of our privacy policy.
We may amend our privacy policy at any
time by posting a revised version on the Site.
The revised version will be effective
at the time we post it and, following such posting, your continued use of the
Site will constitute your express consent to us continuing to process your
personal information in accordance with the terms of our revised privacy policy.
We would encourage you to check the
Site regularly for the announcement of any amendments to our privacy policy.
Our privacy policy covers the following
topics:
· our collection of
your personal information
· our use of your
personal information
· Specific Policies for
Seller
· your use of your
and other users’ personal information
· accessing,
reviewing and amending your personal information
· third party
website links
· cookies
· protecting your
personal information
· how you can
contact us about privacy questions
Our collection of your personal
information
1. As part of your registration
on the Site, you will be asked to provide us with certain personal information,
such as your name, shipping address, email address and/or telephone number and
other similar information as well as some additional information about you such
as your date of birth or other identifying information.
Additionally, in order for us to verify
your identity, we may need to request from your valid proof of identification
(e.g. in the form of a copy of your passport, resident’s visa or permit,
national ID card and/or driver’s license).
2. Following your registration on the
Site, you should not post any personal information (including any financial
information) anywhere on the Site other than on the My Account section of the
Site.
Restricting the posting of personal
information to the My Account section of the Site protects you from the
possibility of fraud or identity theft. The posting by you of any personal
information anywhere on the Site other than on the My Account section of the
Site may lead to the suspension of your use of the Site.
3. We will collect transactional
information based on your activities using the Site (such as buying and selling
items and participating in auctions), This transactional information is used
solely in relation to the transactions you undertake on the Site and for no
other reasons.
5. Please note that we may use
your Internet protocol (or IP) address (which is a unique number assigned to
your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of the Site.
6. We may also collect
information about your computer (for example, browser type) and navigation
information (for example, the pages you visit on the Site) along with the times
that you access the Site.
Finally, we may collect additional
information from or about you in other ways not specifically described here.
For example, we may collect information
related to your contact with our customer support team or store results when
you respond to a survey.
We may also collect feedback ratings
and other comments relating to your use of the Site.
Where we aggregate personal information
for statistical purposes, such aggregated personal information shall be
anonymized.
Our use of your personal information
1. We only use your
personal information to provide services and customer support to you; to
measure and improve our services to you; to prevent illegal activities and
implement our user agreement with you ("User Agreement");
troubleshoot problems; collect fees; provide you with promotional emails and
verify information you give us with third parties. For example, we may share
some of the personal information you give us with banks or credit card
authorisation, processing and verification services or with third parties for
fraud screening purposes.
2. Though we make every effort to
preserve your privacy, we may need to disclose your personal information to law
enforcement agencies, government agencies or other third parties where we are
compelled so to do by court order or similar legal procedure; where we are
required to disclose your personal information to comply with law; where we are
cooperating with an ongoing law enforcement investigation or where we have a
good faith belief that our disclosure of your personal information is necessary
to prevent physical harm or financial loss, to report suspected illegal
activity or to investigate a possible violation of our User Agreement.
3. In the event of a sale of
theH.ae (The H Portal One Person Company L.L.C), any of its affiliates and
subsidiaries or any related business assets, your personal information may be
disclosed to any potential purchaser for the purposes of the continued
provision of the Site or otherwise in relation to any such sale.
We may share your personal information
with our other group companies so as to provide joint content and services to
you, to help detect illegal acts and/or the violations of our policies.
This contact information will be the
personal information provided by you to us on registration and, as a result,
should always be kept up-to-date.
4. Additionally, information
relating to items you are buying or selling or auctions you are participating
in be displayed on the Site. This information can include details of your user
ID, feedback ratings and associated comments relating to your use of the Site.
Otherwise, we will only disclose your personal information to a third party
with your express permission.
5. All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
6. By registering on the Site,
you give us your express consent to receive promotional emails about our
services and emails announcing changes to, and new features on, the Site.
If, at any time, you decide that you do
not wish to receive any such emails, you can opt out of receiving such emails
by clicking on the link at the bottom of any of the emails or by going to the
My Account section of the Site.
7. Additionally, we do use
comments made by you about the Site for marketing purposes and by making such
comments you expressly consent to our using such comments for marketing
purposes.
Specific Policies for Seller:
By creating a valid Seller account, you
agree, at the time of creation or registration, to be bound by and comply with
these Site Terms, and all policies, protocols guidelines, and other terms
incorporated on the Site (which shall form a part of these Site Terms). This
shall include
Your use of your and other users’
personal information.
1. Site members may need to
share personal information with each other to complete transactions on the
Site. You should respect, at all times, the privacy of other Site members.
2. We cannot guarantee the
privacy of your personal information when you share personal information with
other Site members so you should always seek information on the privacy and
security policies of any other Site members with whom you are transacting prior
to sharing any of your personal information with another Site member.
3. This privacy policy does not
cover your release of your personal information to another Site member.
4. You agree to use any personal
information received from another Site member in relation to a transaction on
the Site solely in relation to such transaction and shall not use the
information received from another Site member for any other purposes (except
with the express consent of the other Site member).
5. You acknowledge and agree and
you shall use personal information received from another Site member in
accordance with all applicable laws.
Accessing, reviewing and amending your
personal information
1. You can access and review your
personal information in the My Account section of the Site.
If your personal information changes in
any way or is incorrectly presented on the Site you should immediately update
or correct your personal information (as applicable) by accessing the My
Account section on the Site or, alternatively, by contacting our customer
support team.
The “Contact Us” link at the bottom of
each Site webpage contains our customer support email and phone details.
2. Please note that we shall retain
your personal information during and following the end of your use of the Site
as required to comply with law, for technical troubleshooting requirements, to
prevent fraud, to assist in any legal investigations and to take any other
actions otherwise permitted by law.
Third party website links
The Site may contain links to other
websites. Please be aware that we are not responsible for the privacy practices
of such other websites. We encourage you when you leave the Site to read the
privacy statements of each and every website you visit if you intend to provide
personal information to that website. Our privacy policy applies solely to your
personal information that we collect on the Site.
Cookies
1. Like many websites, the Site uses
'cookie' technology (small computer files placed on your computer’s hard
drive). When you go to particular website pages on the Site, the cookie
identifies your browser with a unique, random number.
2.The cookies we use do not reveal any
personal information about you. Cookies help us improve your experience of the
Site and also help us understand which parts of the Site are the most popular.
You are always free to decline our cookies if your browser permits, although
doing so may interfere with your use of the Site.
Protecting your personal information
1. We hold your personal information on
servers.
2. By providing us with personal
information, you consent to the transfer of your personal information to, and
its storage on, our servers. We take every precaution to safeguard all your
personal information from unauthorized access, use or disclosure.
3. All personal information is
encrypted. However, the Internet is not a secure medium and we cannot guarantee
the privacy of your personal information. Merchant takes appropriate steps to
ensure data privacy and security including through various hardware and
software methodologies. However, ( <https://www.theh.ae> www.theh.ae)
cannot guarantee the security of any information that is disclosed online.
4. You must enter your username and
password each time you want to access your account or make transactions on the
Site.
5. Choose your password carefully using
unique numbers, letters and special characters.
6. Never share your username and
password with anyone.
7. If you are concerned that your
username or password has been compromised, please contact our customer support
team immediately and ensure you change your password by logging onto the My
Account section of the Site.
How you can contact us about privacy questions
If you have questions or concerns about
our collection and use of your personal information, please contact our
customer support team customerservice@theh.ae
Amaya Plaza, Office 12, 9th St - Nadd Al Hamar, Dubai UAE