Currently The
H Portal One Person Company L.L.C covers the United Arab Emirates only. We are
planning to expand to other parts of the GCC, so please keep checking because
we might start delivering to your country sooner than you think! Browse our
site pages for the products that ships to you, and enjoy top brands being delivered
to your door.
·
Low shipping fees.
·
Orders will be shipped from the United Arab Emirates.
·
Order price will be charged in AED. Local currency displayed is an
approximate exchange rate conversion, and should be only used as a guide.
check main
answers below:
1.How can I
track my order?
Customers can
track their order through My Account link at all pages. If you
don’t see full updates, you can contact us via phone on: +971 (4)
2211-162 or via email at: customerservice@theh.ae or live chat with us any time
from 9 am to 2 pm on week days by clicking on the Left hand corner of your
browser.
2.
How long will it take for me to receive my order?
Delivery will
be within 2-3 working days of placing the order.
3.Who are the
carrier partners of TheH.ae?
In-house
carrier and Fetchr.
4.Why am I
paying shipping charges? What are your charges for delivery?
Delivery in
United Arab Emirates is 19 AED charge on all orders, because we have to pay our
courier an extra fee for all delivered orders.
5.How can I
contact the carrier company of my order?
Please contact
us via phone on: +971 (4) 2211-162 or via email at: customerservice@theh.ae
6.What do I
have to present at the time of delivery?
At the time of
delivery, the courier will be asking for an identification for security
purposes. Only government issued IDs will be accepted. (e.g. Emirates ID, UAE
issued Driving License and Passport)
7. How can I
change my delivery address after placing an order?
Please call us
on +971 (4) 2211-162 or email us at customerservice@theh.ae
8. I’ve been
waiting longer than your delivery promised, what should I do?
You can either
call one of our friendly customer service team members on +971 (4) 2211-162 or
send an email to customerservice@theh.ae.
9.Do you offer
collection in UAE?
We do NOT
offer outlet / reception collection in the UAE, only delivery.
10. What if
the item I received is damaged on delivery?
At TheH.ae we
always take extra care in packaging your items. However, in case the item you
received was damaged, please inform us immediately via email at
customerservice@theh.ae or call us on +971 (4) 2211-162.
11. What if
the item I received is damaged on delivery?
At The H
Portal One Person Company L.L.C we always take extra care in packaging your
items. However, in case the item you received was damaged, please inform us
immediately via email at customerservice@theh.ae or call us on +971 (4)
2211-162.
12.Do I have
to pay Custom or other fees?
TheH.ae does
not charge you for any extra fees after the checkout page.