Currently The Royal H LLC covers the Untied Arab Emirates only. We are planning to expand to other parts of the GCC, so please keep checking because we might start delivering to your country sooner than you think! Browse our site pages for the products that ships to you, and enjoy top brands being delivered to your door.


·     Low shipping fees.

·     Orders will be shipped from the Untied Arab Emirates.

·     Order price will be charged in AED. Local currency displayed is an approximate exchange rate conversion, and should be only used as a guide.



check main answers below:



1.How can I track my order?

Customers can track their order through My Account link at all pages . If you don’t see full updates, you can contact us via phone on:  +971 (4) 2211-162 or via email at: customerservice@theh.ae or live chat with us any time from 9 am to 2 pm on week days by clicking on the Left hand corner of your browser.


 

2. How long will it take for me to receive my order?

Delivery will be within 2-3 working days of placing the order.



3.Who are the carrier partners of TheH.ae?

In-house carrier and Fetchr.



4.Why am I paying shipping charges? What are your charges for delivery?

Delivery in United Arab Emirates is 19 AED charge on all orders, because we have to pay our courier an extra fee for all delivered orders.



5.How can I contact the carrier company of my order?

Please contact us via phone on: +971 (4) 2211-162 or via email at: customerservice@theh.ae



6.What do I have to present at the time of delivery?

At the time of delivery, the courier will be asking for an identification for security purposes. Only government issued IDs will be accepted. (e.g. Emirates ID, UAE issued Driving License and Passport)



7. How can I change my delivery address after placing an order?

Please call us on +971 (4) 2211-162 or email us at customerservice@theh.ae

 


8. I’ve been waiting longer than your delivery promised, what should I do?

You can either call one of our friendly customer service team members on +971 (4) 2211-162 or send an email to customerservice@theh.ae.



9.Do you offer collection in UAE?

We do NOT offer outlet / reception collection in the UAE, only delivery. 



10. What if the item I received is damaged on delivery?

At TheH.ae we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email at customerservice@theh.ae or call us on +971 (4) 2211-162.



11. What if the item I received is damaged on delivery?

At The Royal H LLC we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email at customerservice@theh.ae or call us on +971 (4) 2211-162.



12.Do I have to pay Custom or other fees?

TheH.ae does not charge you for any extra fees after the checkout page.



Last update: November 20th, 2017